Hornbill and Execview Partner to Provide IT Service Management (ITSM) Performance Analysis
New Partnership Delivers ITSM Scorecards for All Levels of IT Services
London – April 24th, 2011 – Hornbill Service Management today announced its strategic relationship with Enterprise Platform specialist Execview. Hornbill and Execview have also released their first product, Supportworks Execview ITSM Scorecards, designed to give users at all levels of ITSM the information they need to ensure firm governance of their IT services without the need to manually collate and decipher data to gain a strategic overview. Supportworks Execview ITSM Scorecards does this by aggregating all information from all user dashboards across the ITSM team, filtering the data and presenting scorecards tailored to each part of the service team’s needs. As a result, ITSM as a whole can work towards continuous service improvement with the strategic information required already to hand.
“The traditional ITSM dashboard is a valuable tool for presenting the information IT service teams need in the moment. However, for more strategic decisions they are unfortunately lacking,” said Doug Pollock, Client Services Director at Hornbill. “In these cases, ITSM teams will need to manually collate and decipher the information most important to them taking up time and resources that, in today’s world, are increasingly precious. Supportworks Execview ITSM... Read More ››

Execview is pleased to announce that Mark Wells has been appointed chairman. Mark is a successful software and services business executive. He has built and sold two successful software businesses, one at a valuation of $160m. Prior to this he held senior positions in several large software corporations. Mark was VP of continental Europe and managing director of the UK for Dun and Bradstreet Software, sales and marketing director for Software AG, and sales and marketing director for Ingres Inc. He has lived and worked in the USA, Asia, continental Europe and the UK. He has for the last five years moved into non-executive roles in software companies. He is currently a non-executive director for three UK listed business and is non-executive chairman of one private company. Mark has a BSc in Electronic Engineering from Bath University and an MBA from Cranfield University.
Execview increased the capacity of its cloud infrastructure in preparation for the growth expected in 2011. With some of the new clients who came on board recently and the fact they intend to rollout internationally, we have prepared the infrastructure for an increase in the number of user connecting to the application from around the globe. The upgrade was completed successfully over the week end, and no unplanned outage occurred.
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Glints were today launched in Execview. Now, “what is a glint” you may ask? Glints are projects before they ever get approval to be projects. They are the ideas you have, or the “glints” in your eye. They are initiatives you propose to move from a glint to a fully implemented project.
Through our partner 

Execview has recently been enhanced to provide comprehensive stakeholder mapping and communications plan tracking. In response to the needs of one of our largest customers, our portfolio tracking functionality now provides stakeholder mapping based on techniques promoted by Imperial College, London and the UK Office of Government Commerce (OGC). This involves scoring each stakeholder for both influence and interest, and mapping the result by activity. Communication managers can oversee plans for stakeholder interaction, and have project managers track and score these over time. A stakeholder map can be displayed to show both category and current status against activity, with drill-down to detailed historical interactions between project teams and their stakeholder groups.